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Monitoring & Incident Response
We watch your systems, tune alerts so they mean something, respond when they fire and write up every incident.
What you get
- Dashboards for availability, latency and errors
- Alert rules reviewed so each one needs action
- Incident handling to the response times in your agreement
- Written review after every significant incident
Questions
What response times do you offer?
Response times are agreed with you and written into the service agreement. They depend on the system and the level of cover you choose.
Do you only monitor, or also fix?
Both. We triage and fix issues within the systems we manage, and escalate to your team when the cause lies elsewhere.